HELP

Frequently Asked Questions

1. How can I order a calling card?

2. What is a PIN?

3. Can I use a HelloBulgaria calling card to make  US calls?

4. What are the benefits of HelloBulgaria calling card?

5. Are there any connection fees or other charges?

6. How can I get the best rate?  

7. What forms of payment do you accept?

8. What company name will appear on my credit card statement?

9. I forgot my PIN. How can I retrieve it?

10. I forgot my password. How can I retrieve it?

11. Am I going to be charged anything on my regular phone bill?

12. How can I recharge my account?

13. What is a Speed dial?

14. How can I check my balance?

15. What is the difference between Recharge and Autorecharge?

16. What are the local access numbers?

Q.How can I order a calling card?
A.You can order a calling card either online or by calling our Customer Service toll free number at 1(888)888-0568. We are offer 3 different cards: $20, $50 or $100. Click on the picture above the chosen amount and fill out the order form. Within ½ hr (during business hrs) a HelloBulgaria representative will call you to verify the order and give you your PIN.

Q.What is a PIN?
A.A PIN (Personal Identification Number) is a unique number, which identifies you in our system.  You need to know it when you recharge your card on-line or over the telephone.   

Q.Can I use a HelloBulgaria calling card to make  US calls?
A.Certainly. The rate is the same whether you are calling in-state or out of state long distance. (24 hrs a day, 7 days a week). 

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Q.What are the benefits of The HelloBulgaria calling card?

• Best rates: They are much lower than the rates offered by your long distance telephone company. They are cheaper than collect calls and operator assisted calls.
• No fees: It offers a flat per-minute rate without any connection fees, monthly fees or hidden surcharges.
• Convenience: It allows you to make calls from your home, your work, your cell phones and other mobile devices. Ideal for business travel and while on vacation.
• Rechargeable: It allows you to add minutes to your calling card and keep the same PIN. You can do that either online or by calling 1 888 888-0568.
• Online statement: You can check who you've called and how much you've spent.
• Speed Dial numbers:  Speed dial saves you time. It allows you to dial a telephone number using a two-digit code (For example *01). You can program the most frequently called numbers and reduce the number of digits dialed when completing a call. 
• Live Customer Service: You can talk to a live representative in Bulgarian or English 7 days a week.

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Q.Are there any connection fees, taxes or other charges? 
A.There are no fees when dialing from a home , an office  or a cell phone. A 49c fee will apply for calls made from a pay phone or other public phones. Payphone owners charge us  to use their phones, as required by the FCC so you will be charged 49 cents per each dial.  

Q.How can I get the best rate?
A.The $100 cards offer the best rates (you get a $10 bonus). If you have a free long distance and free minutes (depending on your plan) on your cellular phone you can dial a local access number instead of our 800 number and get the lowest rate

Q.What forms of payment do you accept?
A.Online credit card payment.
Credit card payment over the telephone
Money Order/Cashiers check. Please send all correspondence to:
      ASI Co.
      4122 Tujunga Ave. Suite 205
      Studio City, CA 9006

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Q.What company name will appear on my credit card statement?
A.The company name on your bill will be ASI Co. 888-888-0568

Q.I forgot my PIN. How can I retrieve it?
A.Call us at 1 888 888-0568 or send us an e-mail at [email protected]

Q.I forgot my password. How can I retrieve it?
A.Click on "Forgot your Password?”, enter your PIN and click  NEXT. Your password will be emailed to you right away. Make sure your original email is correct in our files. You can also call 1(888)888-0568 and after verifying your personal information our customer service representative would be able to give you the password.

Q.Am I going to be charged anything on my regular phone bill?
A.The long distance calls you are making have nothing to do with the long distance service that you currently have at home or work so nothing will appear on your home/business phone bill. Use a local access number only from your cell phone (only if you have a free long distance option and whenever you have free minutes)

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Q.How can I recharge my account? 
A.Visit www.hellobulgaria.com and enter your PIN and password. You will enter your Personal Profile window , where you select the Recharge Card option.

Q.What is a Speed dial?
A.Speed dial saves you time. It allows you to dial a telephone number using a two-digit code (For example *01). You can program the most frequently called numbers and reduce the number of digits dialed when completing a call. You can program up to 99 numbers.

Q.How can I check my balance?
A.Every time you dial a local access number or our 888 number  you will hear the balance on your telephone card immediately after dialing your PIN. You can also go online and check your balance in the Account information section.

Q.What is the difference between Recharge and Autorecharge?  
A.Recharge means that you would like to add more minutes to your calling card. Autorecharge means that your credit card is charged automatically when your balance falls below a certain, chosen by you amount.  

Q.What are the local access numbers?
A.The local access numbers have the following area codes  (718), (212), (646), (631), (516), (347), (845), (914). If there is no local access number for the area where you are calling from or you don't have free long distance on your cell phone, you can always use our 888 837-9211 access number.

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